Mastercard announced the completion of a pilot that delivered its first authenticated agentic transaction in Thailand with Krungthai Card Public Company Limited (KTC). The pilot leveraged Mastercard Agent Pay and was initiated by AI agents in a controlled pilot environment, ensuring security, transparency and full consumer control. 

The pilot demonstrated how AI can support consumers to complete everyday tasks — such as transportation — securely and seamlessly. In the inaugural test case, an AI agent booked a ride from Suvarnabhumi airport to Central Chidlom through Elife, a global mobility provider. The booking and agentic transaction were facilitated by an AI agent, which connects to Elife’s network of services.

The transaction used tokenized credentials authenticated with Mastercard Payment Passkeys to ensure strong customer verification and data protection.

"Thailand continues to be one of the region’s most attractive travel destinations, and its dynamic travel environment provides an ideal, real-world testbed for agentic commerce," said Winnie Wong, Country Manager, Thailand and Myanmar, Mastercard. "Through this collaboration with Krungthai Card (KTC), Mastercard’s first partner in Thailand to test agentic AI transactions, consumer-authorized AI agents can help make travel experiences more seamless, while embedding trust, authentication, and security directly into payments."

Mastercard Agent Pay provides the safeguards needed for secure AI‑initiated transactions. Each transaction uses Mastercard Agentic Token, uniquely issued to each agent for enhanced security. Consumer consent is explicitly captured, and purchase confirmation is secured via Mastercard Payment Passkeys.

Mastercard will continue to work with partners to expand the use cases for secure, authenticated agentic transactions across further industry segments including travel, entertainment, and retail.