MHC and Odessa Partner to Streamline Customer Communications for Auto and Equipment Finance Lenders

19 May 2026 | Tuesday | News

Integration of MHC NorthStar CCM with Odessa’s asset finance platform aims to help lenders automate compliant borrower communications, improve customer engagement, and reduce operational complexity.
Picture Courtesy | Public Domain

Picture Courtesy | Public Domain

MHC, a global provider of AI-powered SaaS solutions for document and payment automation, announced a strategic partnership with Odessa Technologies, the world's largest dedicated asset finance software provider, including lease and loan origination and servicing for auto lenders and equipment finance companies.

Through the partnership, Odessa clients can now embed  MHC NorthStar Customer Communications Management (CCM)capabilities directly into their lending and servicing workflows — helping auto and equipment finance organizations reduce manual communication processes, respond faster to regulatory changes and deliver more consistent customer experiences across the lending lifecycle. The partnership is particularly relevant for North American auto finance and equipment finance organizations facing increasing regulatory complexity and rising borrower expectations.

With the integrated solution, lenders can manage high-volume customer communications from within core asset finance workflows without relying on disconnected systems, custom coding or manual processes. Business teams can quickly update disclosures, notices and customer communications in response to regulatory or product changes — reducing IT dependency and accelerating time-to-market for new programs and services.

"North American auto and equipment finance organizations are under increasing pressure to modernize their technology stacks — while maintaining compliance and operational efficiency," said Odessa Executive Vice President of Auto Finance Bob Johnson. "Our partnership with MHC extends the Odessa platform with enterprise-grade CCM capabilities that help customers respond faster to market and regulatory changes, improve customer engagement and reduce operational complexity across multiple portfolios, regions and the lending lifecycle."

Key benefits include:

  • Faster deployment of compliant borrower communications
  • Improved customer experience through consistent engagement and workflows
  • Reduced operational overhead and manual intervention
  • Greater agility in launching new finance products and programs
  • Greater management of compliance and regulatory requirements and reporting

"Finance organizations face growing pressure to balance regulatory complexity with rising customer expectations," said Rodney Frye, Senior Vice President and Head of New Business Growth at MHC. "By integrating the MHC NorthStar CCM platform with Odessa's finance solutions, lenders can modernize communication workflows and deliver a more consistent borrower experience at scale.

 

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