Vitria, a leader in AI operations, is transforming how financial services firms manage their complex IT environments. With the escalating scale and intricacy of modern financial systems, manual operations are becoming increasingly unsustainable, leading to significant financial losses and reputational damage from disruptions.

Vitria's innovative VIA AIOps platform is shifting the industry from reactive "eyes on glass" monitoring to a proactive, autonomous incident resolution model powered by Generative AI (Gen AI) and agentic AI.

Dale Skeen, CTO and Co-Founder at Vitria, explains, "The only way that we can achieve the scale whether you're provisioning the system or whether you're monitoring the system, is really to start bringing AI and genetic AI into the loop." Dr. Skeen emphasizes that the goal is self-healing systems that can detect, analyze, decide, and remediate problems automatically.

A key differentiator in building trust and confidence in these systems, notes Skeen, is the use of structured knowledge, also known as knowledge graphs. These knowledge graphs, expressed in the internet standard language RDF, are both human and machine-readable. They capture comprehensive information about IT systems, including components, applications, network topologies, service dependencies, diagnostic knowledge, and environmental factors.