CSS IMPACT, the leading provider of AI-driven debt collection financial ecosystem solutions, through its specialized division, ImpactAI Solutions, is thrilled to announce the launch of groundbreaking advancements within the IMPACT Enterprise Debt Collections Software Suite: the Interactive Voice AI Smart Collectors, Ava and Ivan. These state-of-the-art AI-powered agents are set to revolutionize the debt collection industry by speaking 40+ languages and offering seamless, compliant, and highly efficient automated communication and payment solutions.

ImpactAI presents Ivan – the Interactive Smart AI Collector, an advanced AI-driven collector designed to optimize debt collections efforts, Ava – the AI Client Services Agent, dedicated to enhancing client services interactions. Together, they empower collection agencies by revolutionizing both inbound and outbound engagement through cutting-edge artificial intelligence.

• Automate Payment Plans & Settlements: Ivan, the Interactive Smart AI Voice Collector, is designed to negotiate, arrange settlements, and process payments with unprecedented accuracy and strict adherence to compliance standards.
• Ensure Regulatory Compliance: Every interaction conforms to Reg-F, PCI, TCPA, and CFPB regulations, ensuring that all communications are legally compliant and financially sound.
• Enhance Client Engagement: Ava, the AI Client Services Agent, acts as a virtual concierge welcoming clients by name, and managing inquiries typically handled by live client service representatives.
• Enable Seamless Multi-Channel Communication: During conversations, Ava can instantly send texts or emails with documents, media, and reports in response to inquiries, on command.
• Optimize Workforce Automation: The AI-powered system reduces reliance on human agents, increasing operational efficiency while maintaining a human-like conversational experience.