DXC Technology, a leading Fortune 500 global technology services provider, has been selected by Banco Sabadell, one of Spain's leading banking groups, to help enhance the accessibility of its digital services. DXC will lead the design and implementation of a new testing framework that combines manual testing, automation, and AI-driven analysis to identify and resolve accessibility issues across Banco Sabadell's digital platforms.

The initiative is part of Banco Sabadell's broader effort to create a more inclusive experience for its 12 million customers across Spain. By addressing accessibility barriers, Banco Sabadell seeks to reduce user drop-off, improve customer satisfaction, and support greater independence in day-to-day digital interactions. The effort is being led by Banco Sabadell's Technology Competence Center in Alicante, with DXC providing 350,000 hours of advanced testing annually.

"At Banco Sabadell, we are committed to creating a digital environment that is accessible to everyone," said Elena Carrera, General Director of Operations and Technology at Banco Sabadell. "Our collaboration with DXC enables us to ensure our digital services are inclusive and usable by all groups, including people with disabilities." 

Together, DXC and Banco Sabadell have developed an innovative methodology that integrates accessibility testing throughout the entire product development lifecycle. This includes a real-time monitoring system that evaluates issues based on business impact and provides actionable recommendations for resolution. The approach is designed to ensure compliance with the accessibility standards outlined by Spanish and EU regulations, helping the bank meet both its regulatory obligations and its broader inclusion goals. In addition to improving digital accessibility, the initiative will help streamline software development and maintenance processes. 

"With our deep expertise in banking technology and digital transformation, we are proud to collaborate with Banco Sabadell on this initiative that enhances service accessibility and promotes financial inclusion," said Juan Parra, President, DXC Technology Europe. "It's a significant step toward a more equitable digital future for all citizens."