Yabx, a leading digital lending platform operating across Africa, Asia, and Latin America, has launched a groundbreaking Generative AI-powered voice solution aimed at boosting financial literacy and trust among underserved borrowers.

In markets where millions are accessing formal credit for the first time, the biggest challenge isn't just loan recovery—it's helping people understand credit. From repayment terms to interest rates and responsible borrowing, a lack of contextual education continues to widen the gap between access and agency.

To solve this, Yabx has built a Generative AI voice engine that goes beyond basic collections. Trained to communicate in natural, localized language, the AI engages borrowers in meaningful conversations—explaining financial terms, addressing repayment anxieties, and guiding users through their credit journey with empathy and clarity.

"Collections are a downstream problem. The real issue is literacy," said George Thomas, Chief Risk Officer at Yabx. "We're using Generative AI not just to call borrowers, but to educate them—at scale and with dignity."