HawkSoft and Voley have announced a new API integration partnership between the two platforms, which allows independent insurance agencies to streamline and document client communications from multiple channels – voice, SMS, rich messaging, website chat, and team collaboration – in a single location. 

Voley is a communication infrastructure platform built specifically for insurance agencies. Built on deep integration with agency management systems, Voley centralizes every client conversation—across texting, web chat, and other messaging channels—into a single, supervised, and defensible system accessible directly inside HawkSoft or through a modern dashboard. All conversations are automatically logged to the client profile in HawkSoft, supported by built-in agency guardrails, detailed audit history, and supervision tools that help maintain clean, defensible records.

HawkSoft agencies gain a unified, modern, compliant, and automatic client messaging platform. This removes the burden of using disconnected third-party tools in an increasingly regulated carrier landscape. Agencies no longer need to stitch together multiple systems to stay compliant, making the workflow easier to audit.

Voley offers a wealth of features and benefits important to independent agencies, including:

• Compliance & Risk Protection: Defensible by design with agency-wide guardrails and comprehensive audit history
• Lead Capture & Intake: Seamless intake from web, CRMs, and other external sources
• Deep AMS Integration: Native workflows, logging, and visibility without duplicated work
• Agency-Wide Collaboration: Shared inboxes, accountability, and team oversight
• Automation & Messaging Tools: Faster follow-ups, fewer dropped conversations
• Purpose-Built Simplicity: Fewer tools, fewer steps, fewer opportunities for error

"Voley was built by insurance agencies to solve three problems: missed leads, unmanaged risk, and a lack of visibility into agency-wide communication," said Jared Mackay, Vice President of Sales at Voley. "For too long, agencies have relied on enterprise tools built for every industry except insurance—fragmenting workflows and increasing compliance risk. Our commitment is simple: to be the communication infrastructure purpose-built for insurance. If we help capture even one additional opportunity or prevent a single compliance failure over the next decade, the platform has more than paid for itself."

"Independent agencies are drowning in disconnected tools, and every gap between systems could be a gap in service, compliance, and accountability," said Rushang Shah, Chief Marketing Officer of HawkSoft. "Voley solves a real problem by bringing every client conversation into one supervised, defensible place, automatically logged inside HawkSoft."

The integrated messaging capabilities are available immediately to HawkSoft agencies, with additional communication and AI-driven tools rolling out over time.